Frequently asked questions

If we missed yours, email us.

Getting started

What does GoalKeeper do, in one sentence?: We log into your SiteGiant account every night, read all your channels, and send a single Telegram briefing every morning with yesterday's numbers and anything that needs your attention.
How long does setup take?: Two minutes if you have your SiteGiant login and Telegram on hand. Pick a plan, enter SiteGiant credentials, scan a QR code, done.
When does the first briefing arrive?: The first scan starts immediately after onboarding. Your first full daily briefing arrives at 9 AM the following day.

Where are my SiteGiant credentials stored?: In our database, encrypted with AES-256-GCM. Only the patrol worker can decrypt them and only to log in on your behalf. We never display them in the dashboard, never email them, and never share them.
Do you store my buyers' personal data?: No. We only store aggregate numbers — total GMV, order counts, SKU-level stats. No buyer names, addresses, or emails ever leave SiteGiant.
Can GoalKeeper change anything on my SiteGiant account?: No. Read-only by design. We have no code paths that modify your data — we never call SiteGiant's write endpoints.
What if SiteGiant adds 2FA or changes their login?: We monitor the integration. If something breaks you'll get a Telegram alert within a few hours and a clear next-step in the dashboard.

Is the free trial really free?: Yes. You enter a card to start, but no charge happens until day 4. Cancel before then and you pay zero.
How do refunds work?: If you cancel within 3 days of the first charge, we refund the month in full. After that, you keep service through the end of your billing period.
Can I change plans?: Anytime from Settings → Subscription. Stripe prorates the difference automatically.
Do you offer annual pricing?: Not yet. We'll consider it once we have a few months of monthly customers.

Which channels do you support?: Every channel SiteGiant supports — Shopee, Lazada, TikTok Shop, Zalora, Independent Webstore, and any new ones SiteGiant adds.
What if I have more than 5 channels (Starter plan)?: The patrol scans all of them. The 5-channel cap on Starter only controls which channels show up in your daily briefing. Upgrade to Team for 20 channels in the briefing.
Can I get the briefing in something other than Telegram?: Telegram only for now. Email digests are on the roadmap.
Can multiple people receive the briefing?: Starter has 1 recipient. Team supports up to 5, each with their own subscription scope (e.g., a brand manager only sees their own brand).

How do I cancel?: Settings → Subscription → Cancel. Effective immediately, refund eligible if within 3 days of the first charge.
How do I delete my account?: Settings → Account → Delete. Your data is soft-deleted immediately and purged within 30 days.
Who do I email if something's wrong?: support@goalkeeper.example — we reply within one business day.

Ready to try it?