Frequently asked questions

If we missed yours, email us.

Getting started

What does GoalKeeper do, in one sentence?: We log into your SiteGiant account every night, check all your channels, and send one Telegram report every morning with yesterday's numbers and anything that needs your attention.
How long does setup take?: Two minutes if you have your SiteGiant login and Telegram on hand. Sign up, enter your SiteGiant login, scan a QR code, done.
When does the first report arrive?: The first update starts right after setup. Your first full daily report arrives at 9 AM the following day.

Where is my SiteGiant login stored?: In an encrypted database hosted on AWS. We use them only to log in on your behalf. We never display them in the dashboard, never email them, and never share them.
Do you store my buyers' personal data?: No. We keep only totals — GMV, order counts, product stats. No buyer names, addresses, or emails ever leave SiteGiant.
Can GoalKeeper change anything on my SiteGiant account?: No. We only read your data — we never edit, add, or delete anything on your SiteGiant account.
What if SiteGiant adds 2FA or changes their login?: We keep an eye on it. If something breaks you'll get a Telegram alert within a few hours and a clear next step in the dashboard.

How much does it cost?: One membership, everything included: RM 500 per month, or RM 6,000 per year. The monthly plan has a one-time RM 1,000 setup fee (charged with your first month — RM 1,500 up front, then RM 500/month). The annual plan waives the setup fee.
Is there a free trial?: No. You pay from the start, but there's no lock-in — cancel any time.
How do refunds work?: There's no refund window. If you cancel, your service stays on until the end of the period you've already paid for, then stops — no cancellation fee.
Monthly or annual?: Annual is RM 6,000 for the year (the same RM 500/month) and skips the RM 1,000 setup fee, so it works out cheaper overall. Pick monthly if you'd rather pay as you go.

Which channels do you support?: Every channel SiteGiant supports — Shopee, Lazada, TikTok Shop, Zalora, your own webstore, and any new ones SiteGiant adds.
How many channels can I track?: Up to 50 channels in your daily report — that covers even large multi-shop sellers. Every channel on your SiteGiant account is checked overnight.
Can I get the report somewhere other than Telegram?: Telegram only for now. Email reports are on the way.
Can more than one person receive the report?: Yes — up to 10 Telegram recipients, and each can see just their own part (for example, a brand manager sees only their own brand).

How do I cancel?: Settings → Subscription → Cancel. Your service stays on until the end of the period you've already paid for, then stops. No cancellation fee.
How do I delete my account?: Settings → Account → Delete. Your account is deactivated immediately and your data is permanently deleted within 30 days.
Who do I email if something's wrong?: support@goalkeeper.example — we reply within one business day.

Ready to try it?