Frequently asked questions

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Getting started

What does GoalKeeper do, in one sentence?: We log into your SiteGiant account every night, check all your channels, and send one Telegram report every morning with yesterday's numbers and anything that needs your attention.
How long does setup take?: Two minutes if you have your SiteGiant login and Telegram on hand. Sign up, enter your SiteGiant login, scan a QR code, done.
When does the first report arrive?: The first update starts right after setup. Your first full daily report arrives at 9 AM the following day.

Where is my SiteGiant login stored?: In an encrypted database hosted on AWS. We use them only to log in on your behalf. We never display them in the dashboard, never email them, and never share them.
Do you store my buyers' personal data?: No. We keep only totals — GMV, order counts, product stats. No buyer names, addresses, or emails ever leave SiteGiant.
Can GoalKeeper change anything on my SiteGiant account?: No. We only read your data — we never edit, add, or delete anything on your SiteGiant account.
What if SiteGiant adds 2FA or changes their login?: We keep an eye on it. If something breaks you'll get a Telegram alert within a few hours and a clear next step in the dashboard.

How much does it cost?: One membership, everything included: RM 99 per month. No setup fee, no tiers.
Can I try it without risk?: Yes, though not by way of a free trial: you pay RM 99 at signup and the product works from that moment. If it is not for you, tell us within 3 days and we refund the full amount — no form, no reason needed.
How do refunds work?: Within the first 3 days we refund what you paid in full. After that your service stays on until the end of the period you've already paid for, then stops, with no cancellation fee.

Which channels do you support?: Every channel SiteGiant supports — Shopee, Lazada, TikTok Shop, Zalora, your own webstore, and any new ones SiteGiant adds.
How many channels can I track?: Up to 5 channels · 5 brands · 2 Telegram recipients. Every store you connect is checked overnight.
Can I get the report somewhere other than Telegram?: Telegram only for now. Email reports are on the way.
Can more than one person receive the report?: Yes — up to 2 Telegram recipients, and each can see just their own part (for example, a brand manager sees only their own brand).

How do I cancel?: Settings → Subscription → Cancel. Your service stays on until the end of the period you've already paid for, then stops. No cancellation fee.
How do I delete my account?: Settings → Account → Delete. Your account is deactivated immediately and your data is permanently deleted within 30 days.
Who do I email if something's wrong?: support@goalkeeper.example — we reply within one business day.

Ready to try it?